Returns & Exchanges

At Rusty, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If your purchase isn't quite right, we've made the exchange and refund process simple and transparent.

1

Initiate Your Return

Log into your Rusty account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Items

Place the unworn items with their original tags attached into the original packaging or a secure shipping bag to ensure they arrive safely.

3

Drop Off the Package

Affix the prepaid label to your parcel and drop it off at any authorized courier location or scheduled pickup point within 7 days of starting the request.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing